I had a very disappointing experience at this nail salon. I had been growing and taking care of my natural nails for over two months, and I only came in to have the powder removed. Before the appointment, I specifically asked whether they could safely remove it without damaging my natural nails, and they assured me they could. Unfortunately, the staff member named libia was very careless and unprofessional during the removal process. She was rough and reckless, and the process was painful. She ended up breaking one of my natural nails. What upset me the most was that she did not apologize or acknowledge what had happened. Instead, she simply left and asked another employee to finish the service. Although it was only one nail, it had taken me over two months to grow my natural nails to that length, and because of the damage, I had to cut all of my nails short to make them even again. I understand that accidents can happen, but professionalism includes being careful with clients and taking responsibility when mistakes occur. Unfortunately, I did not experience that during my visit. I left feeling upset and disappointed and would not recommend this salon based on my experience